Shipping & Returns
We want you to be fully satisfied with every Product that you purchase from www.budlove.com (“Site”). Except for Sale Products and Products designated on the Site as non-returnable, Bud Love (“Bud Love”, “we” or “us” or “our”) will accept a return of the Products for a refund of your purchase price, less the original shipping and handling costs, provided such return is made in compliance with this Return Policy. Your use of the Site in order to purchase Products indicates your agreement to follow and be bound by this Shipping and Return Policy and our Terms of Service. By agreeing to this Shipping and Return Policy, you further agree that you understand that the Products purchased contain cannabinoids that are not derived from marijuana. These Products have not been evaluated by the United States Food & Drug Administration (FDA) and we make no claims as to any benefits from our Products. If you decide to purchase our Products, you do so pursuant to your own opinions as to any benefits these Products may provide.
Bud Love will accept returns of unopened Products sold via the Site within twenty-one (21) days of purchase for a full refund or exchange, less shipping costs. Sale Products are not eligible for refunds. If the return is a result of our error, such as if you receive an incorrect or defective product, you will receive a full refund for the item as well as shipping costs.
Customers must file a return request in accordance with the directions provided below. The Product must be returned unused and unopened in original packaging (whenever possible), and with all paperwork to ensure full credit.
Steps for Returning a Product:
- Contact us via email@example.com to verify that your Product is eligible for return before taking any other steps. Please include “RETURN” and the order number in the subject line. Let us know the reason for the return. We require proof of purchase with the first and last name of the purchaser and the corresponding order number to process your return request. Our assigned agent will get back to you with details on how to take the next step.
- Repackage all unopened items to be returned. Poor repackaging or the return of merchandise damaged after receipt could result in refusal of your return and loss of any refund or replacement item. The Product must be returned unused in original packaging. Do not send items back in a regular envelope, this is not sufficient packaging and can cause items to be lost in the mail or damaged in transit.
- Include your return label. Be sure to keep your purchase confirmation email for your records.
- Bud Love will refund the full purchase price in the same form of payment originally used for purchase within fourteen (14) business days of receipt of returned Product. If for any reason you do not receive your refund after 14 business days, please contact us at firstname.lastname@example.org and let us know.
- Bud Love is not responsible for any Product lost or stolen during any return process.
Please be advised that refunds can only be issued to the original form of payment for the corresponding order.
Sale Products (if applicable)
Sale Products are not eligible for refunds.
If your item is incorrect, defective, or damaged upon arrival; we will exchange your item at no additional cost to you. Please see the Damaged Products section, below, for more information.
We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes Products may be damaged during shipment. We understand your frustration and we will do everything we can to replace the Product as quickly as possible. Upon delivery of your order, please check the Product(s) carefully to ensure it has not been damaged during shipping. All claims for damaged Product requesting must be made within forty-eight (48) hours of delivery.
If you have received a damaged Product, please e-mail us email@example.com. We require proof of purchase with the first and last name of the purchaser, and corresponding order number to process your request. We only replace Products if they are defective or damaged. Please provide detailed information for any Product damaged during shipping, including a full description of the damages to the Product and a photo depicting the damages. We will exchange your for damaged or defective item at no additional cost to you.
Shipping Methods and Costs
At Bud Love, we look to process orders as quickly as we can. At checkout, you will be prompted to choose a shipping method for your Product(s). You will pay all shipping and handling charges specified during the ordering process. Shipping costs are dependent on the Products in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
We aim to process and ship all orders within 2 business days of an order placement once the funds have cleared your account. Orders are processed and shipped during regular business hours (Monday through Friday 9:00AM – 6:00PM CDT, excluding holidays).
Generally, if you are shipping within the United States, you will have the option of upgrading your shipping method for faster delivery. Orders over $20 will be eligible for free ground shipping in the United States.
Title and risk of loss pass to you upon our transfer of the Products to the shipping carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
Please email firstname.lastname@example.org if you have any questions.
E-mails About Your Order
After you place your order, you will receive e-mails about your order. Below are examples of e-mails you might receive:
- Order Confirmation. This e-mail confirms that we have received your order and includes your order number. Keep this e-mail for your records.
- Shipment Confirmation. This e-mail confirms that your order, or part of your order has shipped. You may receive multiple e-mails depending on the Products you selected, or if you ordered multiple Products and they were shipped separately. The arrival time of your order depends on the shipping method selected, Product selected, and your shipping location.
- Important Notice About Your Order. There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, inability to ship to the address provided, duplicate order, cancellation of order. Should you receive a notice like this, please email email@example.com immediately so the problem can be addressed.
Tracking Your Order
Orders placed on Budlove.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of Product you purchased, the shipping method you selected during checkout, and the carrier that is delivering your Product(s).
Finding Your Order Status
The status of your order is easy to find.
- Check your e-mail. You were required to enter an e-mail address during checkout; you will receive e-mails at your address keeping you up to date about the status of your order.
- Visit the Site. Sign-In for Your Order History at budlove.com twenty-four (24) hours a day. If you signed up for a Bud Love account, you may view information about your most recent orders as well as past orders.
- Contact us. If you still have questions about your order, please email firstname.lastname@example.org.
How is order status different from tracking information?
The status of your order is supplied by us and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx or USPS) that may provide tracking information until your order is delivered*. The tracking information is accessible from Your Order History on our Site when it becomes available.
*Tracking information may not be available for up to three (3) full business days after a Product is shipped from our warehouse.
If you have any questions, please email us at: email@example.com
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